How can we help?

Help with your connections, notifications and account recovery.

Adding a business

Open the invitation from the business and confirm Add business in PingDock. If the invitation has expired, return to the business’s booking page for a fresh invitation or ask the business for one.

Missing notifications

Check that the connection is present and its notification categories are enabled. Then check PingDock’s notification permission in iOS Settings. For questions about a booking or an update’s contents, contact the business directly.

Restoring connections

If you previously saved a passkey, use Account recovery to restore your connections. If you did not save one, ask the businesses for new invitations. Installing again alone cannot recover your previous account.

Account and privacy help

Uninstalling PingDock alone does not delete your server account or cancel bookings. Contact support for questions about the data used by the service.

Deleting your account

Open Settings, choose Delete account and confirm. This removes your current PingDock account and its access to connections. Sender-owned records remain, and bookings are not cancelled. If deletion reports a network error, retry before assuming it completed.

Contact support

Email support@pingdock.app for help.

When contacting support, include your app version, device model and a description of the problem. Do not send passkeys, passwords or private invitation links.